PAT LOBB TOYOTA IS LOOKING FOR THE FOLLOWING:

Sales Associate

Sales Associates are responsible for developing and maintaining customer accounts. You will interact with customers to provide them with the knowledge they need to make an informed decision regarding the vehicle they are considering. 

  • Provide exceptional customer service throughout the customer's experience
  • Serve as an advocate to Pat Lobb Toyota by sharing the brand.
  • Communicating effectively to customers both in person and over the phone by listening and understanding customer's needs and wants.
  • Consulting and guiding customers to the appropriate next step in the buying process.
  • Facilitating steps of the sale, including the vehicle appraisal process, taking test drives and submitting finance applications.
  • Participate and maintain Toyota product knowledge through on-going training and self-development.
  • Build and maintain strong relationships and demonstrate excellent team work.
  • Other duties as assigned.

Requirements:

  • Sales and/or customer service experience, preferably 2-5 years minimum
  • Automotive industry experience a plus
  • Excellent verbal and written communication skills
  • Ability to speak a second language a plus
  • Mathematical skills including, adding, subtracting, multiplication and division are essential.
  • Valid driver's license

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Sales Porter

The Sales Porter is in integral part of the sales department.

Responsibilities include:

  • Organize and arrange the parking lot; this includes walking lot to visually inspect location/layout, and drive vehicles to desired locations.
  • Move vehicles as needed on a daily basis
  • Put gas in vehicles
  • Other tasks as required by management
  • Ability to work independently and take direction from Sales staff
  • Multi-task and work in a fast-paced environment

Requirements:

18 years or older
Valid driver's license
Operate a manual transmission vehicle
Lift objects up to 20lbs

Ability to work full-time and on Saturdays, as needed.

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Customer Service - Service Department

Our Service department is seeking a Customer Service Representative to assist with receiving and making outbound phone calls with customers by answering questions, assisting with vehicle issues and/or scheduling appointments. This critical position is the first impression for customers contacting the dealership via phone. 

Responsibilities:                                                                             
The role is a full-time position servicing the dealership's customers by:

  • Answering phone calls in a timely manner.
  • Assessing customer's needs and routing call to appropriate dealer representative, as needed.
  • Scheduling customer appointments with Service Advisors.
  • Advising customers with service, and/or parts information, as needed.
  • Log customer activity in CRM.
  • Other projects, as needed.

 

Requirements:

Minimum two years in a customer service position, preferably in a call center or phone-based role.

Candidate must have excellent interpersonal, verbal and written communication skills.

Motivated self-starter able to work effectively with all departments with limited supervision.

Must have intermediate computer skills in Microsoft Word, Outlook and Excel.
Must be punctual, with solid time-management skills.
High school diploma or equivalent.
Ability to read and comprehend instructions and information.
Valid in-state driver's license.
Professional appearance.

What we offer:

Growth opportunities.
Professional, enthusiastic & supportive working environment.
Company benefits include - Medical, Dental, Vision, & Life Insurance Supplemental Disability, Accident, Cancer, Critical Illness & Life Insurance is available. 401(k) plan with employer matching

We are an equal opportunity employer and a drug-free workplace.


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